Index: branches/locker-dev/locker/doc/tickets/cnames.txt
===================================================================
--- branches/locker-dev/locker/doc/tickets/cnames.txt	(revision 1221)
+++ branches/locker-dev/locker/doc/tickets/cnames.txt	(revision 1414)
@@ -23,6 +23,6 @@
    reap it; they should do so quickly. If it belongs to an FSILG, e-mail
    ht-$ILG-acl (ht-et-acl, ht-pika-acl, etc.) and ask nicely. If it belongs
-   to an academic network, they're not getting the name back unless they can
-   negotiate with the current owner of the name
+   to an academic network, they're not getting even deleted names back unless
+   they can negotiate with the current owner of the name.
 
 2. Check that they're requesting a scripts.mit.edu path that they control
@@ -36,18 +36,31 @@
    before proceeding.
 
+   Confirm that they're signed up for scripts. http://locker.scripts.mit.edu/
+   should give something that isn't the "Account unknown" page.
+
 3. E-mail jweiss.
    * Open the ticket in RT
    * Click 'Comment' to the right of the body of the e-mail they sent
    * CC: jweiss@mit.edu (Don't use "To:", there's a bug)
-   * Write something nice. I typically use
+   * Write something nice, preferably including the stella command line.
+   I typically use
    Subject: scripts CNAME request: foo.mit.edu
 
-   At your convenience, please make foo.mit.edu an alias of scripts.mit.edu.
+   At your convenience, please make foo.mit.edu an alias of scripts-vhosts.mit.edu.
+
+   stella scripts-vhosts -a foo
        (or)
    At your convenience, please move the alias foo.mit.edu from bar.mit.edu to
-     scripts.mit.edu.
+     scripts-vhosts.mit.edu.
+
+   stella bar -d foo
+   stella scripts-vhosts -a foo
        (or)
    At your convenience, please rename the current host foo.mit.edu to
-     foo-old.mit.edu and make foo.mit.edu an alias of scripts.mit.edu.
+   foo-old.mit.edu and mark it as deleted, and make foo.mit.edu an
+   alias of scripts-vhosts.mit.edu.
+
+   stella foo -S 3 -R foo-old
+   stella scripts-vhosts -a foo
        (or)
    If the request below is sufficient authorization, please remove....
@@ -55,6 +68,6 @@
    * Set Status => Waiting and Blocking On => Moira
 
-   Occasionally jweiss is on vacation; check /mit/ops/Pager.Schedule for
-   "!jweiss" entries. It's worth asking him ahead of time if he's around. If
+   Occasionally jweiss is on vacation; generally he sets an auto-responder,
+   so you can just try emailing him and hoping, or ask him if he's around. If
    not, see if zacheiss or cfox or computing-help will handle the requests.
    (zacheiss has been willing to do them in the past.)
@@ -72,3 +85,3 @@
    or RewriteRules if they're having trouble.
 
---geofft, last updated 2008-08-02
+--geofft with minor edits by adehnert, last updated 2009-12-01