Index: trunk/locker/doc/tickets/cnames.txt
===================================================================
--- trunk/locker/doc/tickets/cnames.txt	(revision 1119)
+++ trunk/locker/doc/tickets/cnames.txt	(revision 1363)
@@ -23,6 +23,6 @@
    reap it; they should do so quickly. If it belongs to an FSILG, e-mail
    ht-$ILG-acl (ht-et-acl, ht-pika-acl, etc.) and ask nicely. If it belongs
-   to an academic network, they're not getting the name back unless they can
-   negotiate with the current owner of the name
+   to an academic network, they're not getting even deleted names back unless
+   they can negotiate with the current owner of the name.
 
 2. Check that they're requesting a scripts.mit.edu path that they control
@@ -35,4 +35,7 @@
    If they want something more outlandish, make sure they're not confused
    before proceeding.
+
+   Confirm that they're signed up for scripts. http://locker.scripts.mit.edu/
+   should give something that isn't the "Account unknown" page.
 
 3. E-mail jweiss.
@@ -55,6 +58,6 @@
    * Set Status => Waiting and Blocking On => Moira
 
-   Occasionally jweiss is on vacation; check /mit/ops/Pager.Schedule for
-   "!jweiss" entries. It's worth asking him ahead of time if he's around. If
+   Occasionally jweiss is on vacation; generally he sets an auto-responder,
+   so you can just try emailing him and hoping, or ask him if he's around. If
    not, see if zacheiss or cfox or computing-help will handle the requests.
    (zacheiss has been willing to do them in the past.)
@@ -72,3 +75,3 @@
    or RewriteRules if they're having trouble.
 
---geofft, last updated 2008-08-02
+--geofft with minor edits by adehnert, last updated 2009-12-01